The big awesome for todayPosted: January 20, 2010
I got an LCD projector for my lab as part of my start-up package. I was planning on using it for lab meetings, presentations, that sort of thing. That was, until I plugged it in the other day and tried to use it for the first time. It quit almost immediately with an error about a “fan failure”. I felt like Luke when the red R2 blows up right after they bought it from the jawas (“Uncle Owen! This R2 has a bad motivator!”). So, I got on the Dell website yesterday and started a chat with one of their service folks. She had me do a couple of troubleshooting things, and then offered to replace the projector. Just like that. That was around noon yesterday. When I got back to my office around noon today, there was a box from Dell sitting on my desk. New projector, worked right out of the box. Awesome.